St. Mary’s Guest Services’ goal is to assist you during your stay. Our Patient Service Associates will be happy to help you and your family when you have:

• Requests for interpretation services
• Compliments or concerns about the service you receive
• Questions about the hospital and your stay
• Suggestions for improved care and service
• Requests for area hotel information
• Advance Directives

We are here to provide you with the best care. Each patient has the right to:

• Have alternative means, such as written materials, signs or interpreters, to communicate appropriately
• Formulate Advance Directives
• Express concerns/grievances about your care. You have the freedom to express your concerns/grievances and to recommend improvements without being subjected to coercion, discrimination, reprisals, or unreasonable interruptions to your care, treatment, or services
• To seek internal review of a concern/grievance, contact St. Mary’s 100 Percent Line by dialing 100 from any hospital telephone or, from outside the hospital at (706) 389-3000.
• For complete information about patient rights and responsibilities, click here

Guest Services is located on the First Floor past the Business Office on the Administrative Hall within the Mission Services Suite.